Refund policy

Panah Chemical – Refund & Return Policy

We want you to be completely satisfied with your purchase. We offer a 30-day return policy — you have 30 days from the date of receiving your order to request a return.

Check Before You Pay: We strongly encourage all customers to inspect their order when the delivery rider arrives. If you are not satisfied with the product for any reason, you may refuse the delivery on the spot — no questions asked.

Return Eligibility: To be eligible for a return after delivery, your item must meet the following conditions:

✔ Accompanied by proof of purchase (order screenshot or WhatsApp confirmation)
✔ Within the 30-day return window

We stand by our 100% Money-Back Guarantee — even if the bottle has been opened or used and you're simply not satisfied with the product, you're still eligible for a return. In this case, our team will first offer suggestions to help you get the best results from the product; if you'd still like a refund after that, we'll happily process it.

Damaged or Leaked Parcels: If you receive a leaked or damaged parcel, please contact us immediately on WhatsApp at 0309-1390988 and share your order details along with a photo. We will resolve the issue promptly.

How to Initiate a Return: To start a return, contact us on WhatsApp at 0309-1390988 with your order details. Our team will guide you through the process.

Refunds: Once we receive and inspect your returned item, we will notify you of the refund approval. If approved, your refund will be processed within 3 business days via your original payment method (cash refund for COD orders, bank transfer for advance payments).

For any return or refund questions, contact us on WhatsApp: 0309-1390988 or email us at hello@panahchemical.com, alongside the WhatsApp contact line, for customers who prefer email.